HELP GUIDES:
ARTWORK SPECIFICATIONS & GUIDES
Artwork specs for each garment:
File type information and requirements for uploading your designs:
Setting up your artwork file:
Transparencies, how to use them and how they work in the printing process
GETTING STARTED
How to register a Hawkr account
How to set up your automatic payments with our payment partner Stripe
How to set up your artist profile
How to design merch using our product editor
Set up a 'Merch Stand':
Manage my 'Merch Store':
How to order display merch to use at your gigs for promotion:
USEFUL INFORMATION
How to install the fan app on your phone
The difference between a 'Merch Store' and a 'Merch Stand' explained
Our garment range:
Artist calculator showing how much you would make for a garment sold:
Tips on setting sale prices for you merch:
Our payment system
TROUBLE SHOOTING
How to login and trouble shooting
Artist FAQs
Contact Hawkr
NEW FEATURES OUT NOW:
These new features are available now, just log in to your Hawkr artist profile to configure them.
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OUR FAN APP IS NOW A WEB APP, MEANING ALL THE BENEFITS OF A TRADITIONAL APP WITHOUT THE NEED TO DOWNLOAD ANYTHING FROM AN APP STORE.
The Hawkr app is designed to give fans convenience, speed and features without the need to download anything.
A web app function in exactly the same way as a normal app, except you first open it in your web browser (such as Chrome) and then you can download it to your phone in a few easy steps, without needing to visit an app store.
For more information on our fan app, click here
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PERSONALISED SHAREABLE LINKS (& QR CODE)
Hawkr has customised shareable links and QR codes for your artist profile. Your link follows this format:
https://hawkr.live/artistname
This link takes fans directly to your Hawkr artist profile and displays all your merch stands and your merch store in one place.
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INTRODUCING ALWAYS-ON 'MERCH STORES'
Hawkr launched with ‘Merch Stands’ which allow you to set up a limited window merch stand for each gig you are playing. This is the best method to create hype around special drops or to reward fans at live shows with exclusive tour collections.
However, we have now introduced a new ‘Merch Store’ function. Merch Stores can be open anytime you want, for any length of time, and can be found on your artist profile page on the Hawkr app. This gives you the freedom to choose whether you want to set up individual merch stands for each show, or simplify things with just one non time specific Merch Store that is always live.
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THE OPTION TO LOCK OR NOT
All ‘Merch Stands’ and your ‘Merch Store’ now have the option to be locked or not, a simple toggle switch turns this on or off. This gives you the option to increase exclusivity of merch by locking a stand, or to have it open for anyone to make a purchase without the need to unlock.
As a reminder, a locked stand can be unlocked via a QR code or password (password can be set in the artist portal), or automatically via geo-location for merch stands linked to a specific venue or address.
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ARTIST CALCULATOR TOOL
To help you get exact clarity on how much you’ll be making for each garment you sell, you can use our new online calculator tool. You’ll be able to select the garment you plan to sell and your intended sale price, then get an exact figure on how much you will make from each sale. To use the calculator click here.
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What is Hawkr and what does it do?Hawkr is a new digital platform that benefits both fans and artists by creating a virtual merch stand in your pocket. It is a new way to buy merch via a digital merch stands, instead of a physical merch stand at live gigs. This saves queuing, prevents the need to lose your space at the front by having to visit the merch stand and eliminates the issue of finding out they've run out of your size or favourite colour. It also means you don't have to carry your merch around for the rest of the evening and risk losing it on the night bus home. Hawkr also helps artist by giving them a fair deal on the merch they sell, so if you want to support your favourite artists, grab merch today. Try it here: hawkr.live
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How does Hawkr work?Hawkr connects you to virtual artist merch stands at live gigs and to merch stores. You can then buy items directly from your phone, which will be printed and delivered straight to your home. Here is how it works : Visit www.hawkr.live Browse merch stores and merch stands and make purchases in a few clicks Items will then be shipped directly to your home There is also a handy app available for both Android and Apple giving you access to more features. Using the app you can also follow your favourite artists and get alerts when merch stands open.
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How do I install the Hawkr fan app on my phoneHawkr's fan app is a web app, meaning no download from an app store is required. Just open the URL hawkr.live and then you can add it to your phone home screen like all your other apps To see instructions on how, click here
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How long are merch stands open for?'Merch Stands' are gig specific and open 12 hours before the gig and close 24 hours after the gig. Some items artist sell may be limited edition, so grab these exclusive designs while you can. 'Merch Stores' are more like always on shops and are open for long durations, for example the whole length of a tour. Each artists controls when these are available.
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Why are some merch stands locked and how do I unlock them?Hawkr allows artists to choose whether or not to lock their merch stores and merch stands. Artists might choose to lock them to make the merch more exclusive and to reward fans that actually go to the see them play live. You can unlock a locked merch stand by using a passcode, scanning a special QR code or automatically via geolocation on your phone when you arrive at the venue.
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Can I still see the merch at venues?Artists will often still have a physical merch displays somewhere in the venue allowing you to see the items. However due to the circumstance of each individual artist, the venue and type of gig, sometimes artists may choose not to display the merch, however you can still browse and buy through the app.
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What is a shout out?A shout out is a special Hawkr feature that allows artists to send messages and photos directly to fans who follow them on Hawkr. This feature is currently only available on the Hawkr app.
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How many items can I buy?There is a limit of 10 items per transaction but if you want to make a bulk order, please contact us at support@hawkrlive.com
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When will I get my merch?Once you have ordered an item, we will print and ship your merch directly to the address you gave us. Your item should be printed within 2 to 5 working days and then shipped to you therefore the total time it takes to arrive will depend on your shipping location, here are some guide times: UK - items should arrive within 48hours of being shipped (public holidays and strikes may increase this), taking the overall time to 4 to 7 working days. Europe - the delivery time will vary across Europe depending on your country, however your item should arrive within 3 to 14 working days from the date it was shipped. Rest of the world - the delivery time can vary quite a lot depending on your country, however in most cases, items should arrive within 7 to 21 working days from the date it was shipped. However some countries inclding Australia and Newzealand can take up to 4 weeks due to the location and customs procedures. If you have an issue you can contact us by email at support@hawkrlive.com and we will be glad to help
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What countries can Hawkr ship to?We can ship to most countries all over the world (but not all!). This includes the UK, Europe and the US plus a lot more... To see a full list, when you add your delivery address there is a dropdown list, if the country is in the list, we can ship there. If your country is not listed here, make a request and we'll see if we can add it: support@hawkrlive.com List of coutries: Angola Argentina Australia Austria Belgium Brazil Bulgaria Canada Chile Colombia Croatia Cyprus Czech republic Denmark Ecuador Estonia Finland France Germany Greece Guernsey Hong kong Hungary Iceland Ireland Isle of man Italy Japan Jersey Latvia Lithuania Luxembourg Malta Mexico Netherlands Norway Paraguay Peru Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland Taiwan, province of china Turkey United kingdom United states Uruguay
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What countries is the Hawkr app available in?Currently the app is available in the following countries: UK Belgium France Germany Ireland Luxembourg Netherlands Portugal Spain If your country is not listed here and you want it to be, send us an email: support@hawkrlive.com
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Can I buy merch using an iPad, Tablet or Desk Top computer?Yes, visit you can buy any way you like and don't need to download the app. just visit: www.hawkr.live
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Can I exchange an item if the size is wrong?Currently we can't accommodate size exchanges, we hope to add this feature soon. Please see returns and refunds for more details on issues.
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Can I return an item?You are entitled to return items within 14 days of purchase. If you decide to return an item, please contact us and explain why you are returning the item. We will then provide you with a return address and will issue a refund once the item has been returned. Please send an email to support@hawkrlive.com and include details of the artist you made the purchase from, your order number, email address and name so that we can process your return.
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What happens if I receive a damaged item?If you receive a damaged or faulty item, please contact us so that we can rectify the issue. Please send details of the item you ordered, your order number and the issue (you may like to include a photo) to support@hawkrlive.com
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I'm an artist and I want to sell through Hawkr, what should I do?If you are an artist and want to find out more about selling your merchandise through Hawkr or want to set up an account, visit our artist portal for more information. Visit the Artist Portal You can set up an instant free account and start selling today. If you'd like to speak to a member of the Hawkr team, send us an email to set up a callback: support@hawkrlive.com
STILL NEED HELP?
If you need help with anything from understanding how it works to creating your products and more, please contact us at: support@hawkrlive.com
REQUEST A CALL BACK:
Want to speak to a person or get a demo, send as an email with your contact details and artist or band name and we'll be happy to arrange a time to talk you through the details of how Hawkr works or solve any issues you may be having: support@hawkrlive.com