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FAQs

What is Hawkr?


Hawkr is a new digital platform that benefits both fans and artists by creating a virtual merch stand in your pocket.

The Hawkr app makes buying and selling merchandise at live gigs a better, simpler and more rewarding experience for you and for the artists you are supporting by buying their merchandise.




How does Hawkr work?


The app connects you to virtual artist merch stands at live gigs. You can then buy items directly from your phone, which will get printed and delivered straight to your home. Here is how it works :

  1. Download the Hawkr app from the app store
  2. Create an account which includes the address you want items shipped to
  3. Follow your favourite artists merch stands when going to see them play live
  4. Unlock the merch stand by scanning a QR code in the venue, or Hawkr will detect you are near the venue through our geotargeting feature and the stands will automatically unlock
  5. Browse the items on your phone and purchase
  6. Items will then be printed and shipped directly to your home




What does Hawkr do?


Hawkr is a new way to buy merch via an app instead of a physical merch stand at live gigs.

This saves queuing, prevents the need to visit the merch stand and lose your space at the front, eliminates the issue of finding out they've run out of your size or favourite colour and it means you don't have to carry your merch around for the rest of the evening and risk losing it on the night bus home.

Hawkr will never run out of stock as we only print the orders we get. This also means no wasted stock which not only helps the artists but is more sustainable and better for the planet.

This also means the artists you love can offer you access to exclusive designs available only at certain gigs or event meaning that piece of clothing really means something - either you were there or you weren’t.




How do I use the Hawkr app?


Download the app, create an account, and you are ready to go. Start by following your favourite artists, or checking out who is playing near you. You can use the app at any time to browse merch stands, but only unlock the stands when you are near or in the venue to purchase items. For full instructions visit our how it works page here




How do I unlock a merch stand?


You can browse merch stands at any time. However to make a purchase you need to unlock them first.

This can be done in 3 ways, if you are within close distance to the venue, using our geotargeting feature the stands will unlocks automatically. Alternatively you can scan a QR code in the venue or use a password.




Why are the merch stands locked?


Hawkr works on the principle you have to go to the gig to unlock merch stands, so that piece of clothing you buy really means something. Either you were their, or you weren't.




Can I still see the merch at venues?


Artists will often still have a physical display of merch somewhere in the venue allowing you to see the items. However due to the individual circumstance of the artist, venue and type of gig, sometimes this may not be possible.




When will I get my merch?


Once you have ordered an item, we will print and ship your merch directly to the address you gave us. This will usually take 48 – 72 hours to get to you and will arrive by registered post.




How long are merch stands open for?


Merch stands open 12 hours before the gig, and close 24 hours after the gig. If you were there, you will know!




How many items can I buy?


There is a limit of 10 items per transaction but ig you want to make a bulk order please contact us at hello@hawkrlive.com




Can I return an item?


You are entitled to return items within 14 days of purchase. If you decide to return an item, please contact the artist and explain why you are returning the item. Artists must provide you with a return address and will issue a refund once the item has been returned.

To contact an artist, please send an email to customerservice@hawkrlive.com and include details of the artist you made the purchase from, we will then connect you so you can process your return.




Can I exchange an item if the size is wrong?


Currently we can't accommodate size exchanges, we hope to add this feature soon.




What is a shout out?


A shout out is a special Hawkr feature that allows artists to send messages and photos directly to fans in the venue via the Hawkr app.




What happens if I receive a damaged item?


If you receive a damaged item, you can return it to our print centre, where it will get replaced and a new item will be sent out. Please return faulty items to the following address with a note explaining what the defect is, please ensure you include the following information:

- Your name

- Postal address

- The email address acossiated with your Hawkr account :

Return address:

Hawkr Live Ltd

9-11 Washington Road

West Wilts Trading Estate

Westbury

BA13 4JP




Can I buy merch using an iPad, Tablet or Desk Top computer


Currently no, Hawkr is only available as a smart phone app available on the App Store for iPhone and Google Play for iOS. For instructions on how to donwload the app and make your first purchase, click here




I'm an artsit and I want to sell through Hawkr, what should I do?


If you are an artsit and want to find out more about selling your merchandise through Hawkr or want to set up an account, you just need to register your details and we will contact you. To register click here





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