Question 1

How do I preview what my merch stand looks like

Accepted Answer

Installing the Hawkr fan app on your phone is the best way to preview your stand, this way you will see exactly how each of your merch stands look  To download the app click here

Question 2

How do I order display items to take with me on tour

Accepted Answer

You can order display merch from the Hawkr fan app, for instructions, click here

Question 3

When do I get paid for merch I have sold

Accepted Answer

Every time you make a sale, your share of the transaction are automatically transferred into your Hawkr Stripe Connected account (this is the account you set up during the registration process.     Your funds are then held here and are automatically be transferred to your nominated bank account every Monday, depending on your bank, this should reach you in around 2 to 5 days.

Question 4

I need help setting up Hawkr, what should I do?

Accepted Answer

Please contact us at support@hawkrlive.com and we will be glad to talk you through how Hawkr works and help you set up your account

Question 5

What is Hawkr?

Accepted Answer

Hawkr is a new digital platform that benefits both fans and artists by creating a virtual merch stand in your pocket.      The Hawkr app makes buying and selling merchandise at live gigs a better, simpler and more rewarding experience for you, and for the artists you are supporting by buying their merchandise.

Question 6

What does Hawkr do?

Accepted Answer

Hawkr is a new way to buy merch via an app instead of a physical merch stand at live gigs.  This saves queuing, prevents the need to lose your space at the front by having to visit the merch stand and eliminates the issue of finding out they've run out of your size or favourite colour.  It also means you don't have to carry your merch around for the rest of the evening and risk losing it on the night bus home.  Hawkr also helps artist by giving them a fair deal on the merch they sell, so if you want to support your favourite artists, grab merch today.

Question 7

How does Hawkr work?

Accepted Answer

The app connects you to virtual artist merch stores and merch stands at live gigs.   You can then buy items directly from your phone, which will get printed and delivered straight to your home.   Here is how it works :  Download the Hawkr app from the app store Create an account which includes the address you want items shipped to Follow your favourite artists Browse merch stores and merch stands and make purchases in a few clicks Items will then be shipped directly to your home

Question 8

How do I use the Hawkr app?

Accepted Answer

Download the app, create an account, and you're ready to go.   Start by following your favourite artists, or checking out who is playing near you.  You can use the app at any time to browse merch stores and merch stands.  'Merch Stores' are always-on stores, kind of like a shop where you can buy merch at anytime.  'Merch Stands' are specific to gigs artists are playing and may sometimes be locked, you can unlock them by getting a code from the artist or via geolocation when you arrive at the venue they are playing at.     The reason an artist might lock a Merch Stand is to make the merch exclusively available to the fans that actually go to the gig.   For full instructions, visit our how to register an account and make a purchase click here

Question 9

Why are some merch stands locked and how do I unlock them?

Accepted Answer

Hawkr allows artists to choose whether or not to lock their merch stores and merch stands.  Artists might choose to lock them to make the merch more exclusive and to reward fans that actually go to the see them play live.  You can unlock a locked merch stand by using a passcode, scanning a special QR code, or automatically via geolocation on your phone when you arrive at the venue the merch stand is associated with.

Question 10

How long are merch stands open for?

Accepted Answer

'Merch Stands' are gig specific and open 12 hours before the gig, and close 24 hours after the gig.   If you were there, you will know!  'Merch Stores' are more like always on shops and open at any time.

Question 11

Can I still see the merch at venues?

Accepted Answer

Artists will often still have a physical merch displays somewhere in the venue allowing you to see the items.     However due to the circumstance of each individual artist, the venue and type of gig, sometimes artists may choose not to display the merch, however you can still browse and buy through the app.

Question 12

What is a shout out?

Accepted Answer

A shout out is a special Hawkr feature that allows artists to send messages and photos directly to fans in the venue via the Hawkr app.

Question 13

How many items can I buy?

Accepted Answer

There is a limit of 10 items per transaction but if you want to make a bulk order, please contact us at support@hawkrlive.com

Question 14

When will I get my merch?

Accepted Answer

Once you have ordered an item, we will print and ship your merch directly to the address you gave us.   This should be within 2 to 5 working days.

Question 15

What countries can Hawkr ship to?

Accepted Answer

We can ship to most countries all over the world (but not all!).   This includes the UK, Europe and the US plus a lot more...  To see a full list, when you add your delivery address, there is a dropdown list, if the country is in the list, we can ship there.

Question 16

What countries is the Hawkr app available in?

Accepted Answer

Currently the app is available in the following countries:  UK Belgium France Germany Ireland Luxembourg Netherlands Portugal Spain  If your country is not listed here and you want it to be, send us an email: support@hawkrlive.com

Question 17

Can I buy merch using an iPad, Tablet or Desk Top computer?

Accepted Answer

Currently not, Hawkr is only available as a smart phone app available on the App Store for iPhone and Google Play for iOS.     We will be releasing a web version of Hawkr sometime this summer 2022.  For instructions on how to download the app and make your first purchase, click here

Question 18

Can I exchange an item if the size is wrong?

Accepted Answer

Currently we can't accommodate size exchanges, we hope to add this feature soon. Please see returns and refunds for more details on issues.

Question 19

Can I return an item?

Accepted Answer

You are entitled to return items within 14 days of purchase.   If you decide to return an item, please contact us and explain why you are returning the item.  We will then provide you with a return address and will issue a refund once the item has been returned.  Please send an email to support@hawkrlive.com and include details of the artist you made the purchase from, your order number, email address and name so that we can process your return.

Question 20

What happens if I receive a damaged item?

Accepted Answer

If you receive a damaged or faulty item, please contact us so that we can rectify the issue.  Please send details of the item you ordered, your order number and the issue (you may like to include a photo) to support@hawkrlive.com

Question 21

I'm an artist and I want to sell through Hawkr, what should I do?

Accepted Answer

If you are an artist and want to find out more about selling your merchandise through Hawkr or want to set up an account, visit our artist portal for more information.  Visit the Artist Portal   You can set up an instant free account and start selling today.

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