HOW TO USE THE FAN APP
Here are step by step instructions of how to download the fan app and make a purchase as a fan.
The fan app is the best way to preview how your stands and artist profile look.
You can also use the fan app to order any display merch you want at a discounted rate.
STEP BY STEP GUIDE TO REGISTERING AN ACCOUNT AND MAKING YOUR FIRST PURCHASE
Start by downloading the app from either the App store or Google Play
Joining Hawkr for the first time? Just click register - it's free!
Too excited to register now, you can click 'buy merch' and browse immediately. Register an account after checking out what's available.
To register, fill out your details and we'll instantly send you a confirmation email to validate your email address.
Click the email to validate your account, this will take you back to the app and you should be up and running!
Any issues, you can always copy and paste the link into your web browser to complete the validation process.
Once logged into the app, for a speedy checkout at the gig, make sure you pre-fill in your shipping address.
Browse available merch stands and merchandise.
Why are the merch stands locked?
Hawkr works on the principle you can only buy the merch if you're going to or have been to the gig, so that piece of merch really means something. Therefore you need to unlock the merch stands before you can buy anything - see the next step.
Unlocking merch stands can be done in 3 ways, either automatically if you have your location settings enabled or if not, by scanning a QR code from within the app or by using a pass code.
Making a purchase is easy, simply add items to your bag. You can click the shopping bag icon in the top right to edit your bag.
Once you are happy with your chosen merch, simply check out and pay by card, Apple Pay or Google Pay.
Your purchase should now be complete. You can check on your orders by clicking on the 'me' icon in the bottom right.
You'll receive your order to your chosen address in 48 to 72 hours. In particularly busy times this can be slightly longer but usually it will be within the 72 hours