ORDER MERCH TO DISPLAY AT YOUR GIGS

Why should I do this?

Having display items really helps to drive sales on Hawkr. Fans can still pick up and try merch on, see various designs in real life and then just order using the Hawkr app. Why spend all your time loading boxes of merch in and out when you can spend that time creating an amazing display in the venue!

You may want to order display merch to check your designs and take photos of them to promote on socials channels or use for competitions and give-aways. Why not give some to band members or crew, another good way to show-off your designs? Gone are the days of not being able to wear your own band’s merch!

Here’s the good part! Merch ordered through your 'DISPLAY MERCH STAND' comes at a discounted rate. We only charge you for the cost price of the item, plus a handling and shipping fee.

BACK TO HELP CENTRE

Note on delivery times: Display merch delivery times can vary depending on how much and what is ordered. Typical Display merch delivery times are 5 to 7 working days, please allow sufficient time ahead of your show or tour.

HOW TO ORDER YOUR DISPLAY MERCH

BEFORE YOU START

Before getting started you need to have:

Registered a Hawkr Artist account
Complete your artist profile
Created at least one merch design

Once you have completed the above steps, you are ready to order your display merch. For help with the 'before you start' steps, go back to the help centre

OVERVIEW OF HOW TO ORDER YOUR OWN MERCH

Every artist has a 'DISPLAY MERCH STAND' which they can use to buy display merch. This stand is only viewable by you, the artist account owner.

This 'DISPLAY MERCH STAND' is viewable from the Hawkr Fan app, which you can download from app stores, when you register a fan account on the app using the same email address you registered your Artist Profile with.

In this 'DISPLAY MERCH STAND', all your live merch designs are available for you to buy at a discounted rate.

You can select the 'DISPLAY MERCH STAND' and then shop on the app choosing what items and sizes you want. Check out in the exact same way a fan would, by selecting a delivery address and payment option.

The price you pay is not the retail price you choose for fans, but a discounted rate automatically set by Hawkr.

STEP BY STEP INSTRUCTIONS FOR ORDERING DISPLAY MERCH

REGISTER AN ACCOUNT ON THE HAWKR FAN APP USING THE SAME EMAIL ADDRESS AS YOU REGISTERED YOUR ARTSIT PROFILE WITH!

IMPORTANT: You must register a fan account using the email address that you registered your artist profile with, for instructions on identifying this email address see below

Start by downloading the app from either the App store or Google Play

Click register (second button down)

Fill out your details making sure you use the same email address as you used to register your artist profile. For instructions on identifying this email address see below.

Once done, we'll instantly send you a confirmation email to validate this email address.

Validate your account in the confirmation email. This will take you back to the app and you should be up and running!

Any issues, you can always copy and paste the link into a web browser to complete the validation process.

💫

Once logged into your new fan account, you will see the first stand that appears in the list is your 'DISPLAY MERCH STAND'

IMPORTANT NOTE: This stand is only viewable to you (not fans) and is always open and unlocked for you only.

For instructions on how to make an order, continue with step 6 below

WHICH EMAIL ADDRESS DO I USE?

When registering to use your 'DISPLAY MERCH STAND', you need to use the email address you used to register your artist profile, to find this email follow these steps:

1. Log in to your artist account here: https://artists.hawkrlive.com/mays/

2. In the black menu bar on the right, click the drop down arrow, then click 'LOGIN PROFILE'. In the first box you will see the email address associated with your account

which email address

START ORDERING YOUR DISPALY MERCH

Making a purchase from your 'DISPLAY MERCH STAND' is easy, simply add items to your bag in the normal way. You can click the shopping bag icon in the top right to edit your bag.

IMPORTANT NOTE: The prices you see in your 'DISPLAY MERCH STAND' are automatically set by Hawkr at a fixed discounted rate, not the retail price you selected when setting up the item. Remember, you are the only one that can see this special stand.

Once you are happy with your chosen display merch, simply check out and pay by card, Apple Pay or Google Pay.

Your purchase should now be complete. You can check on your orders by clicking on the 'me' icon in the bottom right of the app.

💫

You'll receive your order to your chosen address in 48 to 72 hours. In particularly busy times this can be slightly longer, so don't leave it to the last minute!