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ARTIST HELP CENTRE

Welcome to our artist help centre.   This area is full of useful how-to guides, artwork specs, a profit calculator and more.

If you can't find the answer to your questions here, you can email us using the contact details at the bottom of the page.

HELP GUIDES:

ARTWORK

File type information and requirements for uploading your designs:

click here

Artwork specs for each garment:

click here

Setting up your artwork file:

click here

Transparencies, how to use them and how they work in the printing process

click here

HOW TO

How to register a Hawkr account

click here

How to login and trouble shooting

click here

How to set up your automatic payments with our payment partner Stripe

click here

How to set up your artist profile

click here

How to design merch using our product editor

click here

Set up a merch stand:

click here

Manage my 'Merch Store':

click here

Order display merch to use at your gigs for promotion:

click here

Use the fan app:

click here

USEFUL INFORMATION

The difference between a 'Merch Store' and a 'Merch Stand' explained

click here

Our garment range:

click here

Artist calculator showing how much you would make for a garment sold:

click here

Tips on setting sale prices for you merch:

click here

Our payment system

click here

ABOUT

About Hawkr

click here

Artist FAQs

click here

Contact Hawkr

click here

 

NEW FEATURES OUT NOW:

These new features are available now, just log in to your Hawkr artist profile to configure them.

🏎💨
FANS CAN NOW MAKE PURCHASES APP FREE FOR ULTIMATE SPEED

 

The Hawkr app is designed to give fans convenience, speed and features, but what about those that arrive at the show who haven't yet

download the app? 
 
No problem.   
 
We've released a web version that allows fans to quickly and easily browse your merch stands and stores, and make purchases without needing to download anything or even register an account.
This streamlines fans' buying experience and makes your merch one step closer to everyone.

 

📲
NEW PERSONALISED SHAREABLE LINKS (& QR CODE)


We recently introduced a shareable link and QR code on your artist profile.  We've now updated this to make it personal to you.


Your link now follows this new format:


https://hawkr.live/artistname
 
This link takes fans directly to your Hawkr artist profile and displays all your merch stands and your merch store in one place.   If a fan has the app, it will open at your page on the app, but if they don't, it will just open at your page on the new web version, so fans can still instantly make purchases.


But don't panic, if you have any promotional material printed using the old link, you're good as this will still work!

🏪

INTRODUCING ALWAYS-ON 'MERCH STORES'

 

Hawkr launched with ‘Merch Stands’ which allow you to set up a limited window merch stand for each gig you are playing. This is the best method to create hype around special drops or to reward fans at live shows with exclusive tour collections.   

 

However, we have now introduced a new ‘Merch Store’ function. Merch Stores can be open anytime you want, for any length of time, and can be found on your artist profile page on the Hawkr app. This gives you the freedom to choose whether you want to set up individual merch stands for each show, or simplify things with just one non time specific Merch Store that is always live.   

 

🔐

THE OPTION TO LOCK OR NOT

 

All ‘Merch Stands’ and your ‘Merch Store’ now have the option to be locked or not, a simple toggle switch turns this on or off. This gives you the option to increase exclusivity of merch by locking a stand, or to have it open for anyone to make a purchase without the need to unlock. 

 

As a reminder, a locked stand can be unlocked via a QR code or password (password can be set in the artist portal), or automatically via geo-location for merch stands linked to a specific venue or address.

 

💷
ARTIST CALCULATOR TOOL

 

To help you get exact clarity on how much you’ll be making for each garment you sell, you can use our new online calculator tool. You’ll be able to select the garment you plan to sell and your intended sale price, then get an exact figure on how much you will make from each sale.   To use the calculator click here.

 

STILL NEED HELP?

If you need help creating your products, please contact us at support@hawkrlive.com